NDIS Psychologist Services At Living Free Psychology

2. The NDIS and this Service Agreement

This Service Agreement is made for the purpose of providing supports under the clients NDIS plan.

 A copy of the clients NDIS Plan is attached to this Service Agreement. The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:

• support the independence and social and economic client of people with disability; and

• enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

• NDIS plan to be provided to Living Free Psychology

3. Schedule of supports

Living Free Psychology agrees to provide the client Psychology services. The supports and their prices are set out in the attached Schedule of Supports. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e. things that are not included as part of a client NDIS supports) are the responsibility of the client / clients representative and are not included in the cost of the supports.

4. Living Free Psychology Responsibilities

Living Free Psychology agrees to:

• review the provision of supports at least annually with the client;

• once agreed, provide supports that meet the client's needs at the client's preferred times (if possible);

• communicate openly and honestly in a timely manner;

• treat the client with courtesy and respect;

• consult the client on decisions about how supports are provided;

• give the client information about managing any complaints or disagreements and details of Living Free Psychology's cancellation policy;

• listen to the client’s feedback and resolve problems quickly;

• give the client as much notice as possible if Living Free Psychology has to change a scheduled appointment to provide supports;

• give the client the required notice if Living Free Psychology needs to end this Service Agreement (see "Ending this Service Agreement" below for more information);

• protect the client's privacy and confidential information;

• provide supports in a manner consistent with all relevant laws, including the NDIS Act 2013 and Rules, and the Australian Consumer Law;

• keep accurate records on the supports provided to the client; and

• will issue invoices and statements of the supports delivered to the participant as per the NDIA Terms of Business for Registered Providers as requested 

5. Responsibilities of the client / client representative

The client / client representative agrees to:

• inform Living Free Psychology about how they wish the supports to be delivered to meet the client needs;

• treat Living Free Psychology workers with courtesy and respect;

• talk to Living Free Psychology if the client has any concerns about the supports being provided;

• give Living Free Psychology the required notice (48 business hours) if the client cannot make a scheduled appointment, noting that if the notice is not provided , Living Free Psychology's cancellation policy will apply;

• give Living Free Psychology the required notice if the client needs to end this Service Agreement (see 'Ending this Service Agreement' below for more information); and

• let Living Free Psychology know immediately if the client NDIS plan is suspended or replaced by a new NDIS plan, or the client stops being a participant in the NDIS.
  

6. Payments

Living Free Psychology will seek payment for their provision of supports after the supports have been delivered.